Wrong URL access
Accentra admin area is separated from the customers area.
Often happen Accentra users to get confused and trying to login as admin in the customers area.
Custom Domains
Admins need to log in at yourdomain.com/admin
Staff login at yourdomain.com/login
Customers login at yourdomain.com/clients
Shared Domain
Admins need to log in at accentra.me/your company id/admin
Staff login at yourdomain.com/your company id/login
Customers login at yourdomain.com/your company id/clients
The above only apples to customer who have subscribed. During trial period, you can login from https://accentra.me/login