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Open Ticket from Admin Area

To open new ticket click on the sidebar menu item Support -> New Ticket

  • Select assignee. (Default is you and also you can set it to none)
  • Select customer
  • Select department
  • Select desired priority
  • Add ticket subject
  • Add ticket message
To and Email address is field automatically so that means that you can add from this fields. This fields are only used for preview.

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