Accentra offers you the ability to auto close inactive tickets for a certain time. This option is located in Setup->Settings->Cron Job->Tickets, you can enter time number of ...

Embeddable ticket form in Accentra is a predefined form for tickets added in latest version which you can add to your websites with an iframe and when a user submits the form the ticket will aut...

By default access to tickets to none staff members will be disallowed. If you need want to allow access go to...

Ticket services is a feature in Accentra that allows your customer to select to what service/product this ticket is related when opening a new ticket. E...

To add private ticket note open the ticket and click on the Notes tab from on top.Ticket notes are only visible to staff members so they can collaborate together if multiple assistance is requir...

For the support feature allowed file extensions are separated from the global system allowed file extensions. To configure the support ticket file extensions navigate to Setup->Settings->Support-> All...

Go to Setup -> Settings -> Tickets -> Maximum ticket attachments to adjust maximum tickets attachments....

When replying or opening ticket click on the button Insert knowledge base link. A popup modal will be opened you only need to click on the plus icon to insert into the reply field, the link will be in...

Setup some predefined replies that you are using very often so you wont need anymore to type it again and again. Go to Setup -> Support -> Predefined Replies. When r...

You can change the ticket status without making the reply. Open the ticket you want to change the status and on the top right side select the desired status.Status will be updated automatically after change you don't need to sav...

You can easily customize ticket status by going to Setup->Support -> Ticket statuses Accentra come with general predefined statuses which you cant delete them because they are around the application. Yo...

You can easily customize ticket priorities by going to Setup-> Support -> Ticket priority Tickets priority are feature in Accentra to easily answer and check the tickets by priorities. Some customers will...

You can easily customize all ticket email templates by going to Setup -> Email Templates -> Tickets Here is a list for all ticket email templates: New Ticket Opened (Opened by st...

To open new ticket click on the sidebar menu item Support -> New Ticket Select assignee. (Default is you and also you can set it to none) Select customer Select departm...

To configure your support system departments, navigate to Setup-> Support -> Departments and click New Department. Department n...